Last updated: 05/07/2025
Upscale Project Management (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information in a responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including through our website https://upscalepm.com.au (the “Site”).
By using our Site or engaging with our services, you consent to the terms of this Privacy Policy.
1. What Information We Collect
We collect personal information that is reasonably necessary for our business activities. This may include:
- Contact Information: Your name, email address, phone number, company name, and job title.
- Project Details: Information you provide about your project, scope, timeline, or goals.
- Website Usage Data: We collect anonymous data such as your IP address, browser type, device information, pages visited, and time spent on the site (via tools like Google Analytics).
- Correspondence: Records of your communications with us, including email interactions or enquiry forms.
We do not knowingly collect personal data from children under the age of 16.
2. How We Collect Your Information
We collect information when you:
- Fill out a contact or enquiry form on our website
- Subscribe to our updates or request marketing materials
- Send us an email or phone enquiry
- Engage our project management or consulting services
- Use our website, which may use cookies or tracking pixels
3. Why We Collect Your Information
We collect and use your personal information to:
- Respond to your enquiries and provide project-related services
- Send updates, proposals, and communications related to your project
- Improve the usability, content, and security of our website
- Market our services, with your consent (you can opt out anytime)
- Comply with legal obligations or respond to lawful requests
4. Disclosure of Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted service providers (e.g. cloud hosting, email platforms, analytics tools) who support our operations under strict confidentiality
- Legal or regulatory bodies if required by law
- Contractors or consultants directly involved in your project (where necessary and with confidentiality arrangements)
5. How We Store and Protect Your Information
We store your personal information securely using cloud-based systems with appropriate technical and organisational safeguards in place. These may include:
- Password-protected accounts
- Encrypted storage and secure servers
- Regular software updates and access controls
While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies and other technologies to enhance user experience and analyse traffic. Cookies are small files stored on your device that allow our website to remember your preferences. You can manage your cookie preferences through your browser settings.
We may use tools like Google Analytics, which may collect anonymous usage data and demographic insights.
7. Accessing and Correcting Your Information
You may request access to any personal information we hold about you and ask us to correct it if it is inaccurate or out-of-date. To do so, please contact us using the details below.
8. Your Rights and Choices
You have the right to:
- Access and correct your personal data
- Withdraw your consent to receive marketing communications
- Request that we delete your personal information (subject to legal and contractual obligations)
To exercise these rights, please contact us at: privacy@upscalepm.com.au
9. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing personal information.
10. International Transfers
We may store or process your data on servers located outside of Australia (e.g., cloud providers). Where we do so, we ensure that appropriate safeguards are in place to protect your information in line with Australian privacy requirements.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We recommend reviewing this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, complaints, or requests relating to your privacy or this policy, please contact us:
Upscale Project Management
Website: https://upscalepm.com.au
Email: privacy@upscalepm.com.au